Terms and Conditions

Before you begin using our services or setting up your account with (herein referred to as “us” or “we”, “the website” or “Simfatic Solutions”), please read the following Terms and Conditions (“T&C”) carefully. These T&C govern your access to and use of the services (“Services”). This will constitute a binding agreement between you and Simfatic Solutions (the company which operates Your access to and use of the Service are expressly conditioned on your compliance with these T&C. Note that any violation of these Terms and Conditions may result in termination of our Services to you.

Simfatic Solutions reserves the right to change these Terms and Conditions from time to time. Please refer to the webpage regularly for any changes. By continuing to access or use Services after Simfatic Solutions makes any changes, you agree to be bound by any such revised T&C.

If you disagree with any part of these Terms and Conditions, please do not use our Services.

1. Our services provides photo retouching and graphic design services online. We accept orders placed directly through our website at
We are based in Bangalore, India.

Our hours of operation: Mon – Fri 10 am to 10 pm (UTC+05:30).

If you submitted your image/images and instructions and made a payment, we’ll process your order and deliver the finished image/images to you through the website itself.

Contact details of the Services Provider:
Simfatic Solutions, Stylus, Pine Valley, 
Embassy Golf Links Business Park, 
Domlur, Bangalore, India – 560071 
Skype In Number:  +1 (707) 744-4323 
Email: anna [at]

2. Your Images

By submitting images, you grant Simfatic Solutions a non-exclusive, royalty-free license to use, transmit, modify, copy, display and edit any digital files or images received through use of the website for the purposes of completing your order.

You agree that you understand copyright and trademark laws and that all images and communications submitted to do not violate any laws.

By using our services, you agree that you will NOT upload, place or transmit any of the following materials or obtain any of the following materials using our Services:

Any content that unlawful, pornographic, abusive, inappropriate, threatening, promoting racism or harm against any individual or a group.

Any materials containing software viruses or computer codes, programs or files, destroying, interrupting or limiting the functionality of any computer equipment and software/hardware.

Content that could infringe copyrights, rights of privacy or other intellectual property rights without the permission of the owner of these rights and the persons who are shown in the material.

3. Public Information

Your images and material submitted to Simfatic Solutions’s website/email and retouched images are not accessible to public unless you share them with your networks. We may ask you if it is possible to put your photos in our portfolio gallery, but we never publish your images without your permission.

We respect your privacy and never share your personally identification information with any third party.

However, you should know that images and information submitted to Simfatic Solutions are not confidential and may be read or intercepted by third parties. You confirm that if such interceptions occur, Simfatic Solutions is not liable in any manner under all applicable laws and jurisdictions.

4. Data Storage

You agree that Simfatic Solutions does not provide data storage services and has no responsibility or liability for the deletion your upload after the service was delivered within 7 days.

5. Copyrighted material

The website contains images and material owned by/licensed to and protected by worldwide copyright and other proprietary laws. Reproduction, duplicating and using of images and material with any commercial purposes is prohibited without a reference unless the permission has been granted by owners. We may use other authors images for illustrative purposes only. Original images are the copyrighted property of their respective owners.

6. Payment

Our prices are quoted in US dollars.

The website pricing guide is given for a reference only.

Our photo retouching rates vary depending on each project’s specific needs.

Since every customer has very specific requirements, we quote each project individually as we estimate the complexity of your project and time required to complete your order. You agree that billing and shipping information that you submit is accurate. You agree that Simfatic Solutions is not liable for any delay in services or products that result from inaccurate billing/shipping information.

You are required to make a full payment at the time of placing your order. We accept payment through our payment processing partner:

7. Turnaround Time

The following information is for your reference only. Please contact us for an accurate information on turnaround times.

Up to 5 images ( Simple retouching) – 1 – 2 business days
More than 5 images - 2 business days for each 5 photos set.

8. Canceling the Services reserves the right to cancel the services/the order or to terminate business with you or to suspend using the website at any time and without recourse to the courts.

You can only cancel the order before you receive the order confirmation email from us and we start processing your order. Please take a note that you’ll be charged a transaction fee.

Once we confirm the order, the service cannot be canceled.

9. Photo Replacement does not accept photo replacement after service is delivered. If you sent us a wrong image(s) or instructions and the order was completed , you are not allowed to ask us to edit another photo for free as a replacement. You agree that you are responsible for the consequences of sending us a wrong photo/instructions.

10. Refund policy

If you are not satisfied with our work, we offer 3 rounds of revisions within 7 days of delivery. We’ll do our best to give you the best results possible but we have a NO REFUND policy as the artists contribute their time working on the photo which is irreversible.

11. Revision Policy provides 3 rounds of revisions of your finished photos at no charge. Revision requests are acceptable during 7 days after making an order. If you do not take any actions within 7 days, your order will be automatically closed and can not be re-opened. You will need to place a new order for retouching or revising the same photos. Revision instructions should not conflict with or deviate from the original instructions filled out when the order was placed.

Minor changes can usually be made and given to you for review/approval within 1 – 3 business days. If the changes are more complex, the turnaround time will take up to 7-12 business days.

Take a note that unless otherwise agreed after 3 rounds of revisions, any additional revisions will be billed at $60 per hour. Simfatic Solutions makes no warranty that our services will meet all your requirements or that finished photos will meet your expectations.

12. Jurisdiction and settlement of disputes

Any contractual disputes are first settled through negotiations and then in Bangalore, Karnataka, India

If you have any questions relating to this document, please contact us using our Contact Form or by email.

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